REFUND POLICY

Effective Date: 17th September 2026
Last Updated: 17th September 2026

At Megaheadz Studios (“Megaheadz,” “we,” “us,” or “our”), we are committed to delivering quality creative technology, digital and professional services.

Because our services may involve customized work, dedicated resources, software development, design, research, consulting and digital deliverables, our refund policy depends on the type and stage of the service or purchase.

1. GENERAL PRINCIPLE

Refund eligibility is determined by:

  • The type of product or service purchased;

  • The applicable proposal, quotation or agreement;

  • The stage of work;

  • Whether work has already commenced;

  • Whether third-party costs have been incurred;

  • The reason for the refund request; and

  • Applicable consumer-protection laws.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.

2. CUSTOM PROJECTS AND PROFESSIONAL SERVICES

Custom services may include:

  • Website development;

  • Software development;

  • UI/UX design;

  • Branding;

  • Creative technology;

  • AI solutions;

  • Technology consulting;

  • Solutions architecture;

  • Digital transformation;

  • Training;

  • Research and development; and

  • Other bespoke services.

Because these services require allocation of personnel, time and resources, payments for work already performed are generally non-refundable.

Where a project is cancelled after work has commenced, Megaheadz may retain amounts corresponding to:

  • Work already completed;

  • Time and resources committed;

  • Third-party costs;

  • Non-refundable licenses or subscriptions;

  • Research or development undertaken; and

  • Other documented project expenses.

Any remaining refundable balance will be determined according to the applicable agreement.

3. DEPOSITS AND INITIAL PAYMENTS

Project deposits or upfront payments secure resources and enable Megaheadz to commence work.

Unless otherwise stated in writing, deposits are generally non-refundable once project work has commenced.

If Megaheadz cancels a project before work begins for reasons attributable solely to Megaheadz, we will review the applicable payment and provide an appropriate refund where required by the applicable agreement or law.

4. DIGITAL PRODUCTS

Digital products may include:

  • Digital downloads;

  • Templates;

  • Prompt packs;

  • Courses;

  • E-books;

  • Digital resources;

  • Software;

  • Licenses; and

  • Other electronically delivered products.

Because digital products may be accessed, downloaded or copied immediately after purchase, refunds may not be available once digital delivery or access has occurred, except where:

  • The product is materially defective;

  • We expressly offer a refund guarantee;

  • A duplicate payment occurred;

  • The transaction was unauthorized and is verified as such; or

  • A refund is required by applicable law.

Where a digital product is defective, please contact us with details of the problem so that we can investigate and, where appropriate, provide a replacement, correction, credit or refund.

5. SUBSCRIPTIONS

For subscription-based products or services:

  • Cancellation generally prevents future renewals;

  • Cancellation does not automatically create a refund for a billing period that has already begun;

  • Refunds may be considered for duplicate charges, billing errors or other circumstances required by applicable law;

  • Any subscription-specific refund terms presented at checkout will apply where they differ from this general policy.

6. THIRD-PARTY FEES

Some projects involve costs paid to third parties, such as:

  • Domain registrars;

  • Hosting providers;

  • Software providers;

  • App stores;

  • Payment processors;

  • API providers;

  • Cloud platforms;

  • Stock-media providers;

  • Fonts;

  • Plugins; or

  • Other licensed services.

Third-party fees that are non-refundable under the relevant provider’s terms may not be refundable by Megaheadz.

7. CANCELLATION BY THE CLIENT

If you wish to cancel a project or service, submit a written cancellation request to:

[INSERT OFFICIAL EMAIL ADDRESS]

The effective cancellation date will generally be the date Megaheadz receives the request unless otherwise agreed.

Cancellation does not automatically cancel outstanding payment obligations for work already completed or expenses already incurred.

8. FAILURE TO DELIVER

If Megaheadz fails to deliver a material part of an agreed service and the issue cannot reasonably be corrected within a reasonable period, the parties may discuss an appropriate remedy.

Depending on the circumstances, the remedy may include:

  • Correction of the affected work;

  • Completion of outstanding work;

  • Service credit;

  • Partial refund; or

  • Another remedy agreed by the parties.

The applicable project agreement will take precedence where it contains specific service-level or refund provisions.

9. REFUND REQUESTS

To request a refund, contact:

Email: [INSERT OFFICIAL EMAIL ADDRESS]

Please include:

  • Your full name;

  • Email used for the purchase;

  • Order or invoice number;

  • Product or service purchased;

  • Date of purchase;

  • Reason for the request; and

  • Supporting information where relevant.

We may request additional information to verify the transaction.

10. REFUND PROCESSING

Approved refunds will generally be returned using the original payment method where reasonably possible.

The time required for funds to appear in your account may depend on the payment provider, bank or financial institution involved.

Megaheadz is not responsible for delays caused by third-party payment providers or financial institutions.

11. ERRONEOUS OR DUPLICATE PAYMENTS

If you believe you have been charged more than once for the same transaction or charged an incorrect amount, contact us promptly.

Verified duplicate or erroneous charges will be reviewed and, where appropriate, refunded.

12. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

If you believe a transaction was made without your authorization, contact us immediately.

We may investigate the transaction and request information reasonably necessary to verify the claim.

You should also notify your payment provider or financial institution promptly.

13. NON-REFUNDABLE WORK

Unless otherwise agreed or required by applicable law, the following may generally be non-refundable once work or delivery has commenced:

  • Completed professional services;

  • Completed design work;

  • Completed development work;

  • Research and consulting time;

  • Digital products that have already been accessed or downloaded;

  • Third-party purchases;

  • Licenses and subscriptions;

  • Domain registrations;

  • Hosting services;

  • Custom development;

  • Approved project milestones; and

  • Work specifically commissioned or customized for the client.

14. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to exclude, restrict or waive mandatory rights available to consumers under applicable law.

Where the law of your jurisdiction provides a statutory right to cancel, withdraw, return, repair, replace or obtain a refund, those rights will apply to the extent required by law.

15. POLICY CHANGES

Megaheadz may update this Refund Policy periodically.

The latest version will be published on this page with the updated effective date.

Changes will not normally affect purchases already completed unless required by applicable law.

16. CONTACT

For refund and billing enquiries:

Megaheadz Studios
Website: www.megaheadzonline.com
Email: info@megaheadzonline.com
Address: 12 Arinade Alabi Close, Ojodu Estate

© Megaheadz Studios. All rights reserved.

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